shipping and returns

 

Standard shipping (Tracked Courier Post NZ): $3.90

Free Shipping (Tracked Courier Post NZ): Orders $50 and over receive free shipping.

All our products are shipped from within New Zealand.

NO PICKUPS.

We ship only within New Zealand, No International Shipping.

Shipping will be TRACKED and can be monitored via https://www.nzpost.co.nz/tools/tracking

Please expect your order to take 2-3 work days to arrive. We will try to have orders processed to post by next business day. There is no Saturday or Sunday delivery so expect orders placed on Thurs/Fri/Sat/Sun to arrive sometime Monday to Wednesday. It may arrive much faster, but we give these guidelines so you are not disappointed if it takes longer.

Once we pack the item, you will receive another email with the Tracking details, however we may not have handed it to NZ Post at this stage, please wait until next business day to check the tracking. 

RETURNS

If you Receive a faulty item or an item which is not the one you purchased and is within 30 days of purchase, We will gladly provide a refund or replacement for item (Your choosing). 

To receive a refund, please email us at orders@fashionlens.nz or Facebook Message us to let us know issue and we will get back to you to as soon as possible.