Frequently Asked Questions

SHIPPING

 See our Shipping and Returns Page for more information.

Location

Are we in New Zealand?

Yes. We are based in Auckland, however we only have an online store and cant do pickups. We ship all lenses from Auckland to you wherever you are in NZ.

LENS CARE AND INFORMATION

How to take care of your eyes and Contacts?

We highly recommend you see an eye care professional if you have any issues or hesitation wearing contact lenses.

We highly recommend you store your Lens in a Lens Case and Solution

DO’S AND DON’TS

Do’s

  • Wash hands before handling lenses. Poor hygiene can cause infections to the eyes.
  • Always follow the instruction about when and for how long can wear lenses. If wear too long, this will cause damage to eyes.
  • Check lenses for damage or contamination before putting them in. A damaged lens can cause discomfort and may harm eyes.
  • Use appropriate lens solution to removes protein, dirt and debris from lenses.
  • For more comfort of wearing lenses and cleaning, rubbing method is recommended.
  • If lenses become uncomfortable, please remove them and get advice from their eye-care practitioner. Also if they experience any unusual symptoms please contact eye-care practitioner.
  • Make regular aftercare visits to your eye-care practitioner. Not all problems may cause immediate discomfort or vision problems.

Don’ts

  • Do not to share lenses with others as each contact lenses are prescribed for different needs. Sharing lenses can also cause infections.
  • Do not sleep with contact lenses on. 
  • Wearing daily disposable lenses more than once is not advisable
  • Do not to wear lenses if they are suffering from red or sore eyes.
  • Don’t use tap water or used solution on lenses. These liquids are not sterile and harbour organisms that can cause serious infections.
  • Don’t use a lens from damaged packaging as there is always the risk of dirt which could be harmful to the eyes.
  • Avoid using lenses in a smoky, dusty environment or chemical fumed areas as it could cause irritation to the eyes.
  • Do not wear contact lenses longer than the duration recommended.
  • Do not use lenses while swimming or soaking in a tub
  • Do not wear contact lenses if you are not feeling well. (i.e. : Flu, Fever, Feeling ill)

LENS HANDLING

This is a simple guideline on How to put and remove your lenses. The following instructions are for those who are right handed.

How to put your lenses on;
1. First of all, always wash your hands before handling your lenses.
2. Handle your lenses with your fingertips and avoid contact with fingernails.
3. Balance the lens on your right index finger. All edges must be up.
4. Use your left hand to hold your upper lid open. Reach from overhead; gently hold your upper lid and lashes against your brow.
5. Use your right middle finger to gently hold your lower lid out of the way.
6. Gently place the lens between the lids and on the eye.
7. Gently release the lids and blink.
8. While centering the lens, close your eyelids and gently massage the lens into place through the closed lids.
9. Gently let go of your lids, look downward towards the floor.
10. Slowly open your eyes.
11. Use same technique when inserting the lens for left eye.
12. Always ensure right lens for right eye and left lens for left eye.

How to remove your lenses;
1. Wash your hands with soap and dry them with a clean hand towel.
2. Look upwards and slide the lens to the lower white part of the eye using your forefinger.
3. Squeeze the lens gently between your thumb and index finger to remove the lens.
4. The lens removed should be washed with saline or solution before placing in your lens case soak with fresh solution.
5. Apply the same method as above when removing the lens on the other side.

Storing Contact Lens

  • Put 3 or 4 drop of Max Optifresh Solution into contact lens case
  • Put the contact lens on the palm of your hand
  • Drop 2 or 3 of the solution on the lens, it is recommended to rub soft lenses in solution for 20 seconds, this will help removing germs but don’t overdo because you might torn the lens. If you are using Max OptiFresh Premium Multipurpose Solution, you just have to rinse and soak for 6 hours since it offers you a rub free cleaning option, in which case you don’t need to rub the lens as instructed.
  • Place your contact lens into contact lens’ case
  • Later, after you wear the contact lens, throw away the solution in the case and replace it with fresh solution before your store your lens again
  • Done!
  • Soak the lens will disinfect the contact lens
  • Store contact lens solution at room temperature
  • Ensure that the caps of solution is close when not in use
  • Contact lens and contact lens’ case need frequent cleaning to avoid contamination
  • Clean every day, even for extended-wear lenses. Remove protein every two weeks.
  • Clean lenses with cleansing solution and rinse with saline solution. Do not use tap water or saliva.
  • Disinfect contact lenses with solutions recommended by lens manufacturers. Do not heat lenses that are immersed in solution in the lens case.
  • Always keep your lenses moist
  • Lens cases are prone to germ growth. They need to be cleansed every three days. The solution in the case must be replaced every day.
  • When you feel discomfort while wearing contact lenses, use saline solutions or lubricating eye drops. When you want to wear contact lenses for a long period of time without removing them, consult an eye specialist.

We highly recommend you see an eye care professional if you have any issues or hesitation wearing contact lenses.

We highly recommend you store your Lens in a Lens Case and Solution

Other

How long will my contact lenses last?

On each of our contact lens pages, we list the "Replacement" value. With proper Lens Care your lenses should last upto that value, depending on how much you use them.

How long can I wear my contact lenses?

The contact lenses that we carry in our store are for cosmetic purposes only and not for prolonged extended wear. If you plan to wear them daily they should not be worn for more than 8 hours at a time.

Can I sleep in contact  lenses?

No. You should never sleep in contact lenses. You can cause severe damage to your eyes. Always remove them and put them in the case with solution for safe storage and disinfecting.

 Any more questions, feel free to contact us using the form below.

925 Silver

Sterling silver is an alloy, or combination of metal types. Unlike pure silver, which contains 99.9% elemental silver (Ag), sterling silver (925) contains one or more additional metals that add strength to the otherwise delicate material. Pure silver is naturally very soft, and would easily bend or break if used for jewelry without being blended with a stronger metal.

Functional silver jewelry is often made with 92.5% silver. The remaining 7.5% of metal in 925 sterling silver is most commonly copper, however, some silversmiths opt to add durability with alloys of zinc or nickel instead. Sterling silver fortified with copper is preferred by many jewelry collectors, especially those with sensitive skin.